Shipping Policy

This Shipping Policy explains how orders from SEN, operated by SEN&COCO, are processed and shipped.

Business and Fulfillment Transparency

SEN&COCO is a Hong Kong registered company and the registered business name operating the SEN brand. Our products are made in China and shipped to customers in North America and other supported regions.

Order Processing

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing may take longer during holidays, peak seasons, or when additional order verification is required.

Estimated Shipping Time

Estimated delivery times depend on the destination, carrier, and shipping method available at checkout. Any estimated delivery window shown at checkout is an estimate and not a promised delivery date.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before the order is placed.

Tracking

When tracking information is available, it will be sent to the email address used at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an address error after placing an order.

Delayed or Lost Packages

If your package appears to be significantly delayed, please contact us at support@sencoco.com. We will help review the tracking information and available options.