Return and Refund Policy

This Return and Refund Policy explains how returns and refunds are handled for purchases from SEN, operated by SEN&COCO.

Return Window

If you would like to request a return, please contact us within 30 days after receiving your order. Items must be unused, unworn, and in their original packaging where possible.

How to Start a Return

To start a return, contact us at support@sencoco.com with your order number, the email used at checkout, and the reason for your request.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it. If your item is damaged, defective, or incorrect, contact us as soon as possible with photos and your order details so we can review the issue.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method when possible.

Return Shipping

Unless the item is damaged, defective, or incorrect due to our error, customers may be responsible for return shipping costs.

Business Transparency

SEN&COCO is a Hong Kong registered company and the registered business name operating the SEN brand. Products are made in China and sold directly through sencoco.com.