Return & Refund Policy
At SĒN, we want you to feel comfortable and confident with your purchase. If you are not satisfied with your order, please contact us and we will do our best to help.
Returns
We accept return requests within 30 days after delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Because our bracelets are personal wearable items, returned products must be clean and free from signs of use.
To start a return, please contact us at support@sencoco.com with your order number and the reason for your return. Please do not send items back without contacting us first. We will provide the appropriate return instructions and return address after reviewing your request.
Non-Returnable Items
- Items that have been worn, damaged, washed, altered, or used
- Items returned without original packaging
- Gift cards
- Final sale items, if clearly marked as final sale
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it. If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@sencoco.com.
Please include your order number and clear photos of the item and packaging so we can review the issue.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may need additional time to process and post the refund.
Return Shipping
Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs. Original shipping fees, if any, are non-refundable unless required by law or caused by our error.
Business Information
SĒN is operated by SEN&COCO, a Hong Kong registered company. Our products are made in China and usually shipped from China to customers in North America.
For any return or refund questions, please contact us at support@sencoco.com.